TRAINING COURSE TERMS AND CONDITIONS

At F&B, we pride ourselves on delivering bespoke training solutions tailored to your business needs. To ensure clarity and mutual understanding, please review our training booking terms below.

1. Booking confirmation

  • A training session is confirmed once we receive written confirmation from you (via email or signed agreement) and an invoice has been issued.
  • We reserve the right to decline a booking if it conflicts with our availability or service scope.

2. Fees and Payment

  • All training fees will be confirmed in writing prior to booking.
  • Payment terms are 15 days from the invoice date unless otherwise agreed.
  • For bookings made within 14 days of the training date, full payment is required upon receipt of the invoice.

3. Cancellations and Rescheduling

  • By the client:
    • Cancellations made more than 14 days before the training date will not incur a charge.
    • Cancellations made between 7–14 days prior will incur a 50% fee.
    • Cancellations made less than 7 days prior will be charged in full.
    • You may reschedule once, free of charge, if more than 7 days’ notice is provided.
  • By F&B HR:
    • We reserve the right to reschedule due to unforeseen circumstances. We will work with you to find a mutually agreeable alternative date.

4. Client Responsibilities

  • Ensure suitable facilities (working cameras and microphones), equipment, and internet access (if remote) are available for effective training delivery.
  • Ensure participants attend on time and engage fully in the session.

5. Materials and Intellectual Property

  • All training materials provided remain the intellectual property of F&B HR and may not be reproduced, shared, or distributed without written permission.
  • Materials may be used internally to reinforce training content with attendees.

6. Confidentiality

  • Both parties agree to maintain the confidentiality of any information shared during the training or related communications, unless required by law.

7. Feedback and Follow-up

  • We may request feedback post-session to support quality assurance and service improvement.
  • You agree to feedback being shared for marketing purposes.
  • Where agreed, follow-up support may be offered; the scope and duration will be outlined in the booking agreement.

8. Limitation of Liability

  • While we strive to deliver high-quality training, we do not accept liability for any direct or indirect loss arising from the use of the training content.
  • Our total liability under any agreement shall not exceed the amount paid for the relevant training session.